Prague Transport FAQs
What are your hours of
operation?
We operate 24 hours a day, 7 days a week, 365 days a year
Are
your prices per person or per vehicle.
Per vehicle.
Are
your shuttles non-smoking? Air conditioned?
All of our cars are non-smoking and some are air-conditioned.
Also, they meet all the safety requirements of the Czech Ministry of
Transportation. Our Transportation License number is 70775613
How do I make
a reservation?
Go to our order form
When do
I make a reservation?
As soon as you have your
flight information.
Can I pay by credit card?
No, we only accept cash! You may pay in USD, GBP or EUR. Have a look at the
website for the amount.
I really have to pay by credit
card!
Ok, Click
here
When do I pay?
Please pay half the agreed fare upon arrival at your destination, the remainder
at the airport when we drop you off.
What currency do you prefer?
We prefer Czech currency
(because we don't lose money changing it) but we will accept Sterling, Euros and
U.S. Dollars.
Where can I change money?
Changing money in your home country will be
expensive, not all banks will have Czech koruna handy so you will may have to
wait for it as well. The best way would be to change enough money to last you
until you can get to a bank in Prague as they have the best rates. There are
also plenty of ATM's/cashpoints in Prague and they actually are a very good way
to change money. We strongly suggest that you DO NOT use the exchange offices in
the airport or in Prague as they are not regulated and are very deceptive in
their advertising.
What
happens if my flight is delayed?
We track your flight on the Internet and by WAP, so
we are aware if you will be arriving late. Whether you are 1 hour late or 6
hours late, we will have a driver for you at the airport.
Is there is an additional
charge if my flight is late?
No, unlike some companies we do not charge waiting time. Of course if
your flight gets in at 0300 feel free to give your driver a BIG tip!
How
do I find my driver?
When you confirm your reservation you will
see our meeting place.
When will you pick us up on
departure day?
As a general rule we pick you up 2.5 hours before your flight departure time. We
will. however, pick you up at any time you decide!
Can
I have a receipt?
Of course, just ask the driver.
How
long is the journey to the city?
Generally 30 minutes to the city center, during
rush hour and when the road conditions are poor, these times can vary.
I
have lots of luggage, a mountain bike, a board bag and my pet snake- will
there be room?
Our luggage policy is three (3)
average sized pieces per person as per airline specifications, If you are
bringing a mountain bike or a lot of luggage please let us know.
What do
I do if someone at the airport proposes to take me into the city?
You should be aware that there are drivers who operate at the airports without
authorization or proper insurance, and they may charge you more than you
arranged with us when you arrive at your destination.
Should
I tip the driver? How much?
Yes, Loads! Of course it is up to you whether you want to tip the driver or not.
If you are happy with the service he or she gave you, it is customary to tip
between 10-15%.
Do you
offer tour programs?
We are able to provide basic tours, let us know what you are interested in and
we will see what we can do!
Do you offer
other transportation besides going to and from Prague Airport.?
We will go anywhere you
would like, e-mail us for a
quote.
What
languages do you speak?
English, French, German, Spanish and even some Czech!
Is that really Mrs.
Bush?
Indeed, at the American ambassadors residence in
Prague