F.A.Q
The top number one question is "Can I pay in EUR/USD/GBP?"
Indeed, you may, we accept them no problem, see the price list page for the amount you should pay BUT we will give you change in CZK at a fair rate AND we will only accept smaller notes. We do this as a matter of courtesy so please don't give us a bunch of coins. They cannot be changed into CZK.
Only new English notes, please. We can not exchange the old ones.
A note to our Scottish clients, I regret we cannot take Scottish notes, it is really difficult to change them here and if we find a place they give a terrible rate.
Only new English notes, please. We can not exchange the old ones.
A note to our Scottish clients, I regret we cannot take Scottish notes, it is really difficult to change them here and if we find a place they give a terrible rate.
When do I pay?
Please pay in cash at the end of each trip. At the moment we are no longer taking cards in the vehicles only in advance. If you wish to pay by card I will need to send you a secure link and you may pay in advance.
Can I pay by card?
At the moment you can only pay by card in advance. Please, when you confirm your transfer, just mention you want to pay by card and we will send you a secure link and then you can pay from home.
On the day please pay in CZK, EUR, USD or GBP. We do not accept coins, any change will be returned in CZK at a fair rate. We are not a bank and do this as a matter of courtesy.
On the day please pay in CZK, EUR, USD or GBP. We do not accept coins, any change will be returned in CZK at a fair rate. We are not a bank and do this as a matter of courtesy.
What if my flight is delayed
We track your flight on the Internet and by WAP, so we are aware if you will be arriving late. Whether you are 1 hour late or 6 hours late, we will have a driver for you at the airport.
Is there is an additional charge if my flight is late?
No, unlike some companies we do not charge waiting time. Of course if your flight gets in at 0300 feel free to give your driver a BIG tip!
I have missed my connection, what should I do?
No problem, please text or WhatsApp us a +420602395421 as soon as you know. Even if you do not know your new flight yet - you can provide that later.
you can also email us info@prague-airport-shuttle.com We will really do our best to meet you off the next flight but, sadly, it is not always possible.
you can also email us info@prague-airport-shuttle.com We will really do our best to meet you off the next flight but, sadly, it is not always possible.
Are your prices per person or per vehicle.
Per vehicle.
TIPPING
What can I say, we love tips! But, unlike some places, we do not actually expect them - we are just happy you are using our service. If you want to tip that would be great, maybe 10% if you want
What if we miss our flight or it is cancelled?
Please, let us know as soon as possible. We will really do our best to come and get you on the new flight but I can not promise it.
How long does the transfer take?
Usually 25 - 30 minutes but there might be traffic etc.
What time will you pick us up to go back to the airport?
As a general rule airlines want you there two hours before departure time. The drive time from the center is about 30 minutes so we (me) always set the pickup 2h30 before your flight time. Of course, if you prefer a different time that is just fine too!
Do you pick people up at Airbnbs?
Sure, we will pick you up or take you to a flat, your office a restaurant - wherever you want.
Are your vehicles non-smoking? Air conditioned?
All of our cars are non-smoking and are air-conditioned.
Also, they meet all the safety requirements of the Czech Ministry of Transportation. Our Transportation License number is 70775613
Also, they meet all the safety requirements of the Czech Ministry of Transportation. Our Transportation License number is 70775613
What kind of cars do you have?
VW transporters, Skodas, Mecedes - Benz and Ford
Why don't you have pictures of your cars on your website?
Actually there are a fair few, look around
What are your hours of operation?
We operate 24 hours a day, 7 days a week, 365 days a year - including holidays. BUT we only accept a limited amount of arrivals after 22.00...
Do you provide just one way departures?
Sure, just see the booking form
When will the driver come to the airport
You will get this information when you confirm your pickup.
Do you have child seats?
Yes, we do and they are free of charge BUT we will not take children under 12 kilos for logistical reasons. We only provide two types of seats.
We do not have any other types of seats! If you arrive with a little baby we will not take you, it is unsafe and against the law.
Toddler seats like this
and booster seats like this
We do not have any other types of seats! If you arrive with a little baby we will not take you, it is unsafe and against the law.Can I have a discount?
When you book your flight do you ask for a discount?
When you go to a restaurant do you ask for a discount?
We survived COVID, barely. Gas prices have increased 35% and we have to also pay extortionate airport parking fees, even to drop people off.
If you ask for a discount I will not even process your booking. There are cheaper companies or take the bus, it is really cheap. In any case enjoy your visit!
My business partner when people ask for discounts
When you go to a restaurant do you ask for a discount?
We survived COVID, barely. Gas prices have increased 35% and we have to also pay extortionate airport parking fees, even to drop people off.
If you ask for a discount I will not even process your booking. There are cheaper companies or take the bus, it is really cheap. In any case enjoy your visit!
My business partner when people ask for discountsDo we share the ride?
No, this is a private vehicle just for you - door to door
Is that really you and Ringo Starr?
Yes, it is. I was his driver when he was here in concert. I actually drove him to the John Lennon Wall.
That is also me with Mrs Bush too :-)
That is also me with Mrs Bush too :-)
Can I bring my Pet with me
Yes, we’re happy to accommodate your animal companion! Please let us know in advance if you will be traveling with pets, including service and emotional support animals, so we can ensure there will be enough space for you, your pet, and your luggage in the vehicle. If you don’t inform us in advance, we can’t guarantee that your driver will be able to accommodate you or offer any refund. On long trips, if it is ok with clients I like to take my Yorkie :-)
Can you drop us at two different hotels?
Sure but there may be a CZK 200,- extra charge. I am sorry about this but the city has pedestrianized a small street (a 100 metres long) and now there can be a huge (20 minutes / 4 km detour). In some cases it is faster to walk!