Good question. Some legal stuff is supposed to go here but I don't have any. You book with us and we will come and get you. If for whatever reason we miss your pick we are really sorry.  And I regret an inconvenice this might cause you but we do not offer any compensation - it's just my wife and I and our dog. Things were pretty good before COVID but we pretty much lost everything.

If you prepaid an airport transfer, rare but it sometimes happens, if we made a mistake we will certainly refund it.

This bit is important though: If you prepaid a big trip, like a river cruise transfer or a 5 day trip around Europe and you decide to cancel that is fine. If you cancel up to 2 days (48 hours before the scheduled pickup time) before you will be refunded 100% any time after there is no refund.